Terms of Service

Welcome to Velvett.

By accessing or using this website, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree with any part of these terms, please do not use our website or services.

By using this website, you confirm that you are at least 18 years of age.

You agree to use this website only for lawful purposes and in a manner that does not violate any applicable Australian laws or regulations.

We make every effort to display product information accurately. However:

• Colours, packaging, or appearance may vary slightly from images shown
• Product descriptions are provided for general guidance only

Velvett reserves the right to update, modify, or discontinue products at any time without prior notice.

All prices are in Australian Dollars (AUD) unless otherwise stated.

• We may change prices at any time
• We may correct pricing or typographical errors
• We may cancel orders where pricing or product information is incorrect

Payments must be completed in full before orders are processed.

Placing an order constitutes an offer to purchase.

• Velvett may accept or decline any order
• We may limit quantities per customer or order
• We may cancel orders due to availability, pricing errors, or suspected misuse

Order confirmation does not guarantee acceptance until the order has been dispatched.

Shipping and delivery are subject to our Shipping & Returns Policy. Delivery timeframes provided are estimates only. Velvett is not responsible for delays caused by carriers or circumstances beyond our control.

Returns and refunds are governed by our Shipping & Returns Policy, which forms part of these Terms of Service. Nothing in these terms limits your rights under Australian Consumer Law.

Products sold by Velvett are intended for personal use only.

• Use products in accordance with provided instructions
• Follow proper hygiene and care guidelines
• Discontinue use if discomfort or adverse reactions occur

Velvett is not liable for misuse, improper handling, or failure to follow care instructions.

All content on this website — including text, images, logos, graphics, and design — is the property of Velvett or its licensors. You may not copy, reproduce, distribute, or use any content without prior written permission.

To the fullest extent permitted by law:

• Velvett is not liable for indirect, incidental, or consequential damages
• Liability is limited to the value of the products purchased

This clause does not exclude rights provided under Australian Consumer Law.

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect personal information.

Velvett reserves the right to update or modify these Terms of Service at any time. Changes take effect when published on this page. Continued use of the website constitutes acceptance of the updated terms.

These Terms of Service are governed by the laws of Queensland, Australia and applicable Australian federal laws.

Questions about these Terms of Service can be sent to:

hello.velvett.au@gmail.com

All enquiries are handled with care and discretion.