Privacy Policy

Velvett respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. By using this website, you consent to the practices described in this policy.

We may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information processed securely by third-party providers
• Order history and customer support communications

We may also collect non-personal information such as browser type, device information, and website usage data to improve our services.

• Process and fulfil orders
• Communicate regarding purchases or enquiries
• Provide customer support
• Improve our website, products, and services
• Comply with legal and regulatory obligations

Velvett does not store your full payment details.

Payments are processed securely through trusted third-party payment providers. These providers handle payment information in accordance with their own privacy and security policies.

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

We do not sell, rent, or trade your personal information.

Information may be shared only with:

• Service providers involved in order fulfilment, payment processing, and delivery
• Professional advisers or authorities where required by law

If you choose to subscribe to our newsletter, we may send occasional updates about Velvett. You can unsubscribe at any time using the link in our emails or by contacting us directly. We do not send unsolicited marketing communications.

Our website may use cookies or similar technologies to enhance your browsing experience.

• Understand how visitors use our website
• Improve site performance and usability

You can adjust your browser settings to disable cookies. Some website features may not function properly if cookies are disabled.

You may request access to the personal information we hold about you and request corrections where information is inaccurate or outdated. Contact us using the details below to make a request.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When information is no longer required, it is securely deleted or anonymised.

Velvett does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page and take effect upon publication.

Questions or concerns about this Privacy Policy can be sent to:

hello.velvett.au@gmail.com

All enquiries are treated confidentially and with care.

This Privacy Policy is prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).