Shipping & Returns

We currently ship within Australia only. All orders are carefully packed and dispatched from Australia.

Eligible Brisbane addresses can choose VELVETT local delivery at checkout.

Standard Local Delivery is delivered within 24 hours. The delivery fee is calculated at checkout based on the delivery address.

Express Local Delivery is prioritised for delivery within 2 hours and is charged at 2.5 times the applicable Standard Local Delivery fee.

Availability is confirmed during checkout after the delivery address is entered.

For orders outside our eligible local delivery area, Australia Post shipping is available across Australia.

Available Parcel Post and Express Post services, together with current shipping prices, are calculated from your order and destination postcode and displayed at checkout.

Australia Post orders are typically processed within 1–2 business days after payment is confirmed. Processing may take slightly longer during peak periods or public holidays.

Your privacy matters to us.

All Velvett orders are shipped in plain, unbranded packaging. There will be no product details, brand names, or sensitive information visible on the outside of the parcel.

Due to the intimate nature of our products, we follow strict hygiene standards.

VELVETT does not accept ordinary change-of-mind returns or exchanges, including for unopened items.

If an item is faulty, damaged, incorrect, or otherwise covered by your rights under Australian Consumer Law, please contact us so our team can review the issue and arrange the appropriate remedy.

For hygiene and safety reasons, intimate products that have been opened or used cannot be returned simply because you changed your mind.

If your item arrives damaged or has a manufacturing fault, please contact us within 48 hours of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the fault is confirmed, we will arrange a replacement or refund in accordance with Australian Consumer Law.

Approved refunds will be processed to the original payment method. Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.

If you have any questions about shipping, returns, or your order, our team is here to help.

Email: hello.velvett.au@gmail.com

All enquiries are handled with care, discretion, and confidentiality.